Return Policy

Returns and Exchanges Policy

All items must be returned in their original condition — unused, unworn, and unwashed, with all original tags and packaging intact. Products that do not meet these conditions will not be accepted.

  • If your product arrives damaged due to shipping, please contact the local shipping carrier directly as they are responsible for shipping-related damages.

  • For defective items caused by our error, you must notify us within 2 days of receiving the product.

  • Due to hygiene and safety reasons, especially for accessories, products that have been opened or used cannot be returned or resold.

Conditions: Returned items must be in the exact condition in which they were received. Products that have been used, damaged, or are otherwise unsellable will not be accepted. Returns must be made within 14 days from the invoice date. Customized or made-to-order products are non-returnable under any circumstances.

If you receive a damaged item, you may request a return or exchange within 14 days of delivery by contacting us. All return or exchange requests must be submitted within this timeframe.

Once we receive your return and confirm that it meets the above conditions, your refund will be processed to your original method of payment. Refunds will be issued within 14 business days of receiving the return.

Please ensure that your return package does not include any items not eligible for return. We are not responsible for sending back any incorrect items.

Shipping costs for returns and exchanges are the responsibility of the customer.

Items sent to us without prior return authorization will not be accepted.

mayoriquestudios.com is not responsible for failed deliveries due to customer errors such as incorrect recipient information (address, phone number, or name) or refusal to accept the delivery. No refunds will be issued in these cases. If you notice an error in your order, please contact us as soon as possible with your order number and corrected information at info@mayoriquestudios.com.

Contact Us For more information about our privacy or return policies, or if you have any questions, please contact us by email at info@mayoriquestudios.com.